Introduction
Muthu Auto Spares & Scrap Yard (“we”, “our”, or “us”) respects the privacy of visitors to our website and customers who interact with our business.
We are an automobile spare-parts business dealing in used genuine automobile spare parts. Our website provides information about our company, our business activities, and our contact details.
This Privacy Policy explains how we collect, use, and protect personal information when visitors browse our website, contact us with enquiries, or interact with our business.
Information We Collect
We may collect personal information when you voluntarily contact us or communicate with our business. This may include:
- Contact information: Your name, telephone number, and email address, if provided.
- Enquiry information: Details about the automobile spare part you are looking for, including vehicle make, model, part number, or compatibility requirements.
- Communication information: Messages, questions, complaints, and other details you share with us when contacting our business.
- Technical information: Basic technical information, such as browser details, device information, IP address, or website access logs, where collected by our website hosting provider or other services in use.
We collect only the information reasonably necessary for the relevant business or website purpose.
How We Use Your Information
We may use the information you provide to:
- Respond to customer enquiries and requests.
- Provide information about our business and available automobile spare parts.
- Help customers identify suitable spare parts for their vehicles.
- Communicate with customers about our products and services.
- Respond to complaints and provide customer support.
- Verify product-related complaints and replacement requests.
- Maintain appropriate business records.
- Protect our business and help prevent fraudulent or misleading complaints.
- Improve our website and customer experience, where applicable.
- Comply with applicable legal obligations.
We do not intend to use personal information for unrelated purposes without an appropriate lawful basis or consent where required by law.
Spare Parts Checking & Replacement Policy
Muthu Auto Spares & Scrap Yard deals in used genuine automobile spare parts. We provide a three-day checking period for eligible spare parts so that customers can identify functional issues or compatibility mismatches.
Offline Customers
Customers who purchase spare parts directly from our business location may bring the original purchased part back within the applicable three-day checking period if it is not functioning properly or does not match the agreed vehicle model or application.
Our team will inspect the part and verify the reported issue. If the complaint is verified and the part meets our replacement conditions, we will provide another suitable spare part, subject to availability and applicable terms.
Product Inspection
Returned spare parts are inspected by our team to verify the reported complaint and confirm that the part corresponds to the original purchase.
Information Used for Complaints
When customers contact us regarding a spare part, we may use the information they provide, such as their name, contact details, purchase information, vehicle model, and complaint details, to investigate the issue and determine an appropriate resolution.
This information is used for customer support, complaint verification, and replacement-related purposes.
Sharing of Personal Information
We respect the privacy of our customers and do not intend to sell their personal information to third parties. We may share relevant information when reasonably necessary with:
- Website hosting or technical service providers that support our website.
- Professional advisers or service providers assisting with legitimate business operations.
- Government authorities or law enforcement agencies when required or permitted by applicable law.
Any sharing of personal information will be limited to the relevant purpose, subject to applicable legal requirements.
Data Security
We take reasonable steps, appropriate to our business and the services we use, to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.
However, no method of electronic transmission or storage can be guaranteed to be completely secure. We encourage customers to avoid sharing unnecessary sensitive personal information when contacting our business.
Data Retention
We retain personal information only for as long as reasonably necessary to respond to enquiries, provide customer support, manage complaints, maintain business records, and comply with applicable legal obligations.
When information is no longer required, we will take appropriate steps to delete or dispose of it in accordance with applicable law and our operational capabilities.
Cookies & Website Technologies
Our website may use cookies or similar technologies where implemented by our website or hosting services. These technologies may support website functionality, security, or performance measurement.
The use of such technologies depends on the actual features and services implemented on our website.
Visitors can manage cookies through their browser settings. Disabling certain cookies may affect some website functionality.
Your Privacy Rights
Subject to applicable law, you may contact us to:
- Request information about personal information associated with you.
- Request correction of inaccurate personal information.
- Request deletion of personal information where legally permissible.
- Withdraw consent where processing is based on consent.
- Raise a privacy-related concern or complaint.
We may need to verify your identity before processing a request. Certain information may need to be retained to meet legal obligations or resolve disputes. Please use the contact details below to submit a privacy-related request.
Third-Party Links
Our website may contain links to external websites or third-party services.
We are not responsible for the privacy practices or content of websites that we do not operate. Visitors should review the relevant privacy policies of those websites before sharing personal information.
Children's Privacy
Our website is intended to provide general business information and is not specifically directed at children.
We do not knowingly seek to collect children's personal information unnecessarily. If you believe that personal information has been provided inappropriately, please contact us so that we can review the matter and take appropriate action as required by law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business activities, website features, or applicable legal requirements.
Any revised version will be published on this page with an updated date.
Contact Us
If you have questions about this Privacy Policy or wish to raise a privacy-related concern, please contact us.
We will review privacy-related enquiries and respond in accordance with applicable law.